Shipping Policy
Thank you for shopping with us! We want to ensure your experience with us is as smooth and convenient as possible. Please read our shipping policy carefully to understand how we handle shipping and delivery of your orders.
Free Shipping within Victoria, Australia:
We are delighted to offer free shipping for all orders placed within Victoria, Australia. Whether you're in Melbourne or regional Victoria, shipping costs will be automatically waived during checkout.
Shipping Costs for Orders Outside Victoria:
For orders placed outside Victoria, Australia, shipping costs will be calculated during checkout based on the delivery address provided. We strive to offer the most competitive shipping rates available for your location.
Dispatch Time:
We aim to dispatch all orders within 2 business days of receiving payment confirmation. Please note that dispatch times may vary during peak seasons or due to unforeseen circumstances, but we always strive to get your order on its way to you as quickly as possible.
Delivery Time:
Once your order has been dispatched, delivery times will depend on your location and the shipping method chosen at checkout. Please refer to the estimated delivery times provided by our shipping partners for more information.
Order Tracking:
For your convenience, we provide order tracking information once your order has been dispatched. You will receive tracking details via email or SMS to keep you updated on the status of your delivery.
International Shipping:
At this time, we only offer shipping within Australia. We do not currently ship internationally.
Questions or Concerns:
If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us. Our customer service team is here to assist you with any inquiries you may have.
Policy Updates:
We reserve the right to update or modify our shipping policy at any time. Any changes will be effective immediately upon posting to this page. Please check back regularly for updates.
Thank you for choosing us for your shopping needs. We appreciate your support!
Feel free to customize and adjust the policy as needed to fit your specific requirements and preferences. If you have any further questions or need additional assistance, please let me know!
Refunds & Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, visit our contact us page. Please note that returns will need to be sent to the following address:
Unit 21/148 Chesterville Road Cheltenham Vic 3192 Australia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Australia, shipping your goods may take longer than expected.
You can always contact us for any return questions on our contact us page.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us on our contact us page.